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- support@sailcost.com
At Sailcost.com, we want you to book with confidence knowing that you are always getting the best price available.
If you find a lower inclusive price including taxes and fees for the same flight itinerary on a major online travel agency (OTA) competitor within 24 hours of booking with us and we will match that price by refunding you the difference.
If you did prefer, we will even cancel your booking and issue you a full refund instead.
That is our Price Match Promise.
What Does “Same Itinerary” Mean?
For a claim to qualify, every detail of your itinerary must match exactly :
- Airline(s) and flight number(s)
- Route (origin, destination and any connections)
- Travel dates and times
- Number of passengers
- Cabin class/seat type
What Does “Offered and Available for Booking” Mean?
The lower-priced itinerary must :
- Be live on a major OTA competitor’s website at the time you contact us
- Be available to book immediately by the general public
- Be verifiable in real time by our customer care team
How to Make a Price Match Claim?
To claim our Price Match Promise, you must :
Provide your Sailcost.com booking reference number.
Submit full details of the lower fare, including :
- Airline name(s) and flight number(s)
- Full itinerary (dates, times, number of passengers, seat type)
- A direct URL and/or screenshot clearly showing the competing fare
Ensure that our team can verify the lower fare in real time.
If the fare cannot be verified or if incomplete/inaccurate details are provided, your claim may be denied.
Once verified, you can choose to :
- Keep your booking and receive a refund of the price difference or
- Cancel your booking for a full refund
Exceptions
Our Price Match Promise does not apply to :
- Negotiated fares, corporate rates or membership program fares
- Group, charter, reward program, incentive, meeting, convention or consolidator fares
- Coupon codes, special promotions or private sale fares
- Military, student, government, bulk or package fares
- Opaque tickets (where the airline is revealed only after purchase)
- Bidding/auction site tickets
- Pricing errors, obvious mistakes or misprints
- Low cost carriers (LCCs)
Our Commitment
At Sailcost.com, transparency and customer satisfaction come first. Our Price Match Promise ensures you always get the best value without the hassle of endless searching.